The Opportunity
This hands-on position will work collaboratively with a team to support the design, implementation, operation, and maintenance of the technology systems of RDV Corporation. The Systems Administrator will provide high-touch, end-user support to RDV employees related to desktops, systems, meeting spaces, and audio-visual requests.

Our Unique Benefits
At RDV, we are intentional about enriching our culture and employee experiences through a unique blend of benefit offerings that include:

• Robust health insurance options with competitive employer contributions.
• 401k retirement plan with a generous employer match of up to 7.5%.
• Paid Time Off (PTO) starting at 22 days per year in addition to 9 paid holidays.
• Flexibility through Remote Option Fridays (position dependent).
• Grab and Go Deli/Market with employer-provided account credit of $650/year.
• Fun culinary experiences and connecting with co-workers at monthly catered lunches, free of charge to employees.
• Employer paid parking in the heart of downtown Grand Rapids.
• Education and training reimbursement programs.
• Discounted memberships to MVP Sportsplex.

What You'll Do

General Responsibilities

• Appropriately address and respond to inquiries and problems in a timely manner.
• Work with RDV Corporation employees and executives in a pleasant, professional, confident, and confidential manner.
• Always maintain the highest level of customer service and professionalism.
• Understand and communicate complex technical ideas and structures to people with widely varying skills and interests. 
• Excellent oral and written communication skills are necessary.
• Be available for support outside of regular business hours as needed.
• Participate in strategic planning for the technology needs of RDV Corporation.
• Remain current with technology trends and industry developments; share knowledge with RDV Corporation employees when appropriate.

Technology-Related Responsibilities

• User onboarding and offboarding tasks.
• Support computers and mobile devices, such as smartphones and tablets.
• Purchase, install, modify and make minor repairs to hardware and software.
• Provide technical assistance and training for general computer use.
• Administer and maintain peripherals such as printers and scanners.
• Support videoconferencing and presentation systems.
• Deploy, update, inventory, and maintain computers and mobile devices using VMWare Workspace One or Microsoft Intune.
• Add, change, update, and delete software and their associated deployment packages.
• Support various software packages used by employees.
• Install and maintain anti-virus, anti-malware, and system software.
• Maintain computer hardware replacement schedule and order and deploy equipment as needed.
• Research, test, propose and demo (as appropriate) computers and related technologies.
• Work with outside vendors to coordinate purchasing, support, installation and repair of technology-related products and services.
• Support physical desktop phones and general administration of phone accounts.
• Participate in project meetings to discuss planning for infrastructure projects.
• Provide custom training and training documentation as needed or requested.
• Develop and maintain procedures and documentation.
• Participate in other project and support activities as assigned.

What You'll Bring

• Bachelor’s degree or equivalent experience. An educational emphasis in information technology or additional training in network or computing technologies required.
• Two (2) to three (3) years of experience in computer/technology support.
• Experience with most of the following technologies required:
  • Windows 10/11 administration and support
  • Microsoft Office Suite
  • Remote desktop technologies
  • Advanced Microsoft Outlook administration and support
  • Zoom and/or Microsoft Teams videoconferencing
  • Apple iPhone and iPad support
  • Active Directory administration
  • Cellular technology/cellular networks, including voice, data, and mobile wireless (“MiFi”) devices
  • Network and Internet communications
  • VoIP telephone systems
  • VMWare Workspace One/AirWatch or Microsoft Intune experience a plus
  • PowerShell a plus
• Facilitation skills, negotiation skills and the ability to document thoroughly.
• Excellent interpersonal, collaborative, verbal, and written communication skills.
• Strong problem-solving skills and analytical capabilities.
• Uncompromised commitment to the highest level of customer service and confidentiality in all aspects of job responsibilities.

Additional Requirements

• Non-routine hours over eight (8) hours per day, forty (40) hours per week and five (5) days a week.
• Lifting fifty (50) pounds to a maximum height of four (4) feet.
• Climbing steps and stairs; stooping and bending.
• Must have a reliable vehicle to run errands as needed; mileage reimbursed at IRS rate.