The Opportunity
The Systems Administrator supports internal clients by ensuring reliable use of computers and related technologies across homes, offices, and other locations. This role combines technical troubleshooting with clear communication and a commitment to delivering a high-quality support experience.

Our Unique Benefits
At RDV, we are intentional about enriching our culture and employee experiences through a unique blend of benefit offerings that include:

• Robust health insurance options with competitive employer contributions.
• 401k retirement plan with a generous employer match of up to 7.5%.
• Paid Time Off (PTO) starting at 22 days per year in addition to paid holidays.
• Flexibility through Remote Option Fridays (position dependent).
• Fun culinary experiences and connecting with co-workers at monthly catered lunches, free of charge to employees.
• Education and training reimbursement programs.
• Discounted memberships to MVP Sportsplex.

What You'll Do

Technology Services

• Provide professional desktop support for Windows and Mac computers, including deploying, troubleshooting, and software installation.
• Deploy and support mobile technology such as smartphones and tablets.
• Work with vendors to coordinate purchasing, support, installation and repair of technology-related products and services.
• Support videoconferencing and presentation systems.
• Administration and maintenance of peripherals such as printers and scanners.
• Provide technical assistance and onboarding training for general technology use.
• Add, change, and delete software, such as operating systems, e-mail, and Office suites.
• Support home technologies such as Crestron Home, along with gaming consoles, peripherals, Apple TVs, Golf sims, etc.
• Maintain internal documentation.

Daily Customer Service and Support

• Work with family staff members in a pleasant, professional and confidential manner.
• Understand and communicate technical support to staff with widely varying skills.
• Excellent oral and written communication skills are a must.
• On call for needs that arise, including nights and weekends.
• Remain current with technology trends and industry developments.
• Participate in strategic planning for the technology needs of internal clients.
• Appropriately address and respond to inquiries and problems in a timely manner.
• Work with Network Team as needed.
• Work with Audio/Visual Control team as needed.

What You'll Bring

• Associate’s degree with an emphasis in information technology or equivalent experience/training.
• Two years or more experience in computer/technology support.
• Two years or more experience in customer service.
• Experience with remote desktop technologies.
• Apple product support, including laptops, desktops, iPhones/iPads, and other Apple/Mac hardware and software.
• Experience with desktop videoconferencing software such as Zoom, MS Teams, Facetime, etc.
• Experience with file share software/services such as G Suite, Dropbox.
• Experience supporting cellular technology/cellular networks, including voice, data and mobile devices.
• Experience with mobile device management software/service helpful.
• Windows and Mac OS administration and support.
• Microsoft Office 365 for Windows
• Facilitation skills, negotiation skills and the ability to document thoroughly.
• Excellent interpersonal, collaborative, verbal and written communication skills.
• Strong problem-solving skills and analytical capabilities.
• Uncompromising commitment to the highest level of customer service and confidentiality in all aspects of job responsibilities.
• Willingness and ability to travel regionally, domestically, and internationally. Frequency of travel fluctuates.

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