The Opportunity
The Property Services Manager is responsible for delivering an exceptional experience for the Principal(s) and their guests across all residences.  This role ensures that each property is fully prepared in advance of arrivals, maintained to the highest standards, and operated seamlessly through strong coordination with internal teams and external partners.   

The ideal candidate has a passion for excellence and strong appreciation of aesthetics, consistently delivering casually elegant environments and experiences within private residential properties.  This individual is proactive, energetic, highly detail-oriented, and skilled at anticipating the needs of the Principal(s), their family, and guests.  Professionalism, discretion, and a commitment to exceptional service are essential. 

Location and Hours
This role will be located in Grand Rapids, MI and requires flexible working hours, including evenings and weekends as needed.  Extensive travel, both domestic and international, is required. 

Our Unique Benefits 
We are intentional about enriching our employment experiences through a unique blend of benefit offerings that include:

• Robust health insurance options with competitive employer contributions.
• 401k retirement plan with a generous employer match of up to 7.5%.
• Paid time off programs including vacation time, sick time, and paid holidays.
• Training reimbursement programs.
• Discounted memberships to MVP Sportsplex.

What You'll Do

Principal and Guest Experience 

• Serve as a primary steward of the Principal and guest experience across all residences. 
• Anticipate needs and preference to ensure a consistent, high-touch experience. 
• Oversee the readiness and presentation of residences for arrivals, stays, and departures. 

Property Readiness and Preparation 

• Travel ahead of principals to ensure additional homes and vacation residences are fully prepared prior to arrivals. 
• Conduct comprehensive property walk-throughs prior to arrivals to ensure cleanliness, functionality, and readiness and identify any issues. 
• Coordinate setup of interiors, provisions, and services at secondary residences. 
• Manage detailed inventories for household goods, supplies, linens, amenities, assets, and consumables. 
• Coordinate with property manager, maintenance, vendors and contractors for repairs and upkeep interior and external needs. 
• Assist with planning, setup, organization, and breakdown of events. 

Operations & Liaison Management 

• Act as a liaison between the Principal’s, Chief of Staff, Property Managers, on-site teams and vendors. 
• Coordinate maintenance, repairs, and projects with Property Managers to ensure minimal disruption. 
• Communicate proactively with broader internal teams to align schedules, priorities, and service expectations. 

Team Leadership & Housekeeping Management 

• Lead and manage the housekeeping team, including scheduling, training, performance oversight, daily operations, and ensuring consistent quality standards. 
• Establish and maintain service standards, cleaning protocols and checklists, and presentation guidelines across all residences. 
• Ensure staffing levels align with occupancy, events, and seasonal needs. 

Communication & Reporting 

• Maintain clear, timely communication with stakeholders regarding property status, readiness, and issues. 
• Provide regular updates on inventories, staffing, and operational needs. 
• Escalate concerns appropriately while offering solution-oriented recommendations. 

What You'll Bring

• At least seven (7) years of proven experience in private residences, luxury hospitality, estate management, or high-end property operations.  
• Strong background in housekeeping leadership, service delivery and operational excellence. 
• Demonstrated ability to manage vendors and contractors effectively, including selection, coordination, performance oversight, and quality control. 
• Exceptional organizational and time-management skills with the ability to oversee multiple properties simultaneously. 
• High level of discretion, professionalism, and trustworthiness. 
• Detail-oriented with a proactive, anticipatory mindset and commitment to continuous improvement. 
• Hands-on, team-oriented leadership style with the ability to motivate and guide diverse teams. 
• Ability to work flexible hours and travel based on Principal and guest needs. 
• Ability to initiate, prioritize, and follow through on projects with minimal supervision. 
• Excellent verbal and written communication skills. 
• Ability to interact professionally and effectively with all levels of management and staff. 
• Strong technology aptitude, including proficiency in Microsoft Word and Excel, and the ability to learn and utilize household management systems, scheduling tools, inventory platforms, and other operational technologies. 

This role is performed within the family’s private residences. The successful candidate must be genuinely committed to working as part of a team whose shared goal is to deliver exemplary service and contribute positively to a healthy, active, and welcoming home environment. The family’s privacy is of critical importance; therefore, the highest level of confidentiality regarding all personal and business matters must be maintained at all times. 

Preferred Skills & Experience

• Formal training in hospitality, hotel management, or estate management. 
• Experience working in high-net-worth or private family environments. 
• Knowledge of interior design, household systems, and luxury services standards. 
• Proficiency in household management software and basic financial reporting. 

Essential Physical Demands

• Ability to lift thirty (30) pounds to maximum height of six (6) feet. 
• Ability to climb stairs, bend, kneel, and remain standing on feet for lengthy periods of time.   

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