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Executive and Family Assistant
Summary
Title:Executive and Family Assistant
ID:2563
Location:Grand Rapids, MI
Job Type :Full-time
Company:RDV Staffing
Description
The Opportunity
The Executive and Family Assistant provides executive assistance to the Male Principal, along with collaborating with both Heads of the Household to manage family schedules, appointments, and travel as needed.  This position also manages the private chef’s schedules, as well as household vendors as assigned.

Hours/Schedule
Full-time position, flexible to the needs of the family. This role will include working from various locations including but not limited to family residence(s), office, or home. Flexibility in schedule is essential with ability to travel ahead of and/or with family to assigned locations as needed.

Our Unique Benefits 
We are intentional about enriching our employment experiences through a unique blend of benefit offerings that include:
  • Robust health insurance options with competitive employer contributions.
  • 401k retirement plan with a generous employer match of up to 7.5%.
  • Paid time off programs including vacation time, sick time, and paid holidays.
  • Training reimbursement programs.
  • Discounted memberships to MVP Sportsplex.

What You'll Do
Administrative:
  • Proactively maintains and monitors Principal’s personal and professional calendar to ensure efficient use of time; resolves scheduling conflicts and provides recommendations to ensure smooth day-to-day engagements.
  • Serves as the primary point of contact for scheduling meetings; prioritizes and determines the appropriate course of action, referral, or response.
  • Proactively maintains and monitors family appointments, along with children’s activities, to ensure a cohesive and smooth day-to-day schedule.
  • Manages multiple short-term and long-term projects with excellent follow through, flexibility and confidentiality, ensuring quality service and completion.
  • Demonstrates professionalism as a liaison for Heads of Household with business associates, friends, vendors, non-profits, and other committees.
  • Communicates, on behalf of Heads of Household, with service vendors, household staff, various community boards, Windquest, RDV, etc.
  • Manages all personal and business travel logistics (air and ground transportation, lodging, food, security, appointments, etc.) and communicates itinerary to all necessary parties.
  • Maintains a variety of travel information and documents for Heads of Household and family members including passports, Global Entry, renewals, visas, medical documents.
  • Partners with Property Manager to manage family property(s) and ensure preparations are made for smooth arrival and departure for the family.
  • Anticipates and proactively creates plans with ideas and facilitation as needed for celebration events for the family (birthdays, anniversaries, etc.) and overseas celebratory and holiday gifting.
  • Coordinate and organize all key event details such as event planning, design, catering, entertainment, transportation, location, attendee list, special guests, equipment, etc.

Supervisory/Management:

  • Provides direct management of the private household chef and additional staff as assigned:
    • Manages to ensure employees are collaborating effectively and aligned to achieve superior service and results.
    • Leads by example and effectively manages by clearly communicating expectations and soliciting feedback from staff.
    • Actively listens to and provides feedback to support the staff and build strong relationships.
    • Provides training and development as needed.
    • Works collaboratively to arrange appropriate scheduling for the private household Chef based upon Family needs and travel.
    • Approves time off requests and other schedules for the private household chef in consideration of family needs and travel, approves and submits time sheets, etc.
    • Prepares the private household chef’s annual performance evaluations for consideration by Principal(s).
    • Works as a liaison for staff related items with Heads of Household and Talent Services.
  • Collaborates with the property manager to ensure quality and service standards are met by various vendors. 
  • Coordinates, plans, and oversees various social or family events in conjunction with other household staff as needed.
  • Collaborates with staff as needed to provide updates on the interior household operations, ensuring they are aware of important issues that impact the efficient operations of the household(s).

What You'll Bring
  • Bachelor’s degree preferred with 5-7 years relevant professional work experience.
  • Previous management/supervisory experience preferred.
  • Warm and engaging personality, with ability to interact effectively with all members of the family, as well as other staff members and high-profile community members, etc.
  • Demonstrated professionalism, enthusiasm, self-motivation, and a positive attitude consistent with a professional service provider.
  • Must be a responsible, dedicated, and dependable person of highest integrity.
  • Demonstrated outstanding organizational skills and attention to detail.
  • While an employer/employee relationship exists, employee must be committed to being part of the household team whose shared goal is to offer exemplary personal service and to positively contribute to a collaborative home environment
  • Interacts with family members in a friendly and professional manner. This includes maintaining professional boundaries, along with being adept at gauging appropriate levels, duration, and timing of non-work-related conversations.
  • Flexibility in work schedule and availability for occasional last-minute needs.
  • Flexibility in work location as this offers a remote/virtual setting, but may require you to be onsite as needed.
  • Some travel may be nessasary.
  • The family’s privacy is of critical importance; therefore, the highest level of confidentiality in the family’s business and personal matters must be exercised at all times.

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