The Opportunity
We are looking for a passionate and talented student seeking an internship in end user support and systems administration. This hands-on position will work collaboratively with a team to support the design, implementation, operation, and maintenance of the technology systems of RDV Corporation. The Systems Administrator Intern will provide high-touch, end-user support to RDV employees related to desktops, systems, meeting spaces, and audio-visual requests.

What You'll Do

General Responsibilities

• Appropriately address and respond to inquiries and problems in a timely manner.
• Work with RDV Corporation employees and executives in a pleasant, professional, confident, and confidential manner.
• Maintain the highest level of customer service and professionalism at all times.
• Understand and communicate complex technical ideas and structures to people with widely varying skills and interests. Excellent oral and written communication skills are necessary.
• Will be expected to learn new skills and will take increased amount of responsibility during the internship

Technology-Related Responsibilities

• User onboarding and offboarding tasks
• Support computers and mobile devices, such as smartphones and tablets.
• Install, modify, and make minor repairs to hardware and software.
• Provide technical assistance and training for general computer use.
• Administer and maintain peripherals such as printers and scanners.
• Support videoconferencing and presentation systems.
• Add, change, and delete software, such as operating systems, e-mail, and Office suites.
• Work with outside vendors to coordinate support, installation and repair of technology-related products and services.
• Participate in project meetings to discuss planning for IT projects.
• Provide custom training and training documentation as needed or requested.
• Develop and maintain procedures and documentation.
• Participate in other projects and support activities as assigned.

What You'll Bring

• One (1) to Two (2) years' experience in computer/technology support.
• Experience with the majority of the following technologies required:
  • Windows 10 and 11 administration and support
  • Microsoft Office Suite
  • Microsoft Outlook administration and support
  • Zoom and/or Microsoft Teams support
  • Apple iPhone and iPad support
  • Cellular technology/cellular networks, including voice, data, and mobile wireless (“aircard”) devices
  • Network and Internet communications
  • VMWare Workspace One/AirWatch or Microsoft Intune experience a plus
  • Active Directory administration a plus
  • Remote desktop technologies a plus
  • Microsoft 365 or Microsoft Azure a plus
  • PowerShell a plus
• Excellent interpersonal, collaborative, verbal, and written communication skills
• Strong problem-solving skills and analytical capabilities
• Uncompromised commitment to the highest level of customer service and confidentiality in all aspects of job responsibilities

Additional Requirements

• Minimum of 4-hour shifts; Flexible hours per week (up to forty hours).
• Lifting fifty (50) pounds to a maximum height of four (4) feet.
• Climbing steps and stairs; stooping and bending.
• Must have a reliable vehicle to run errands as needed; mileage reimbursed at IRS rate.