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Systems Administrator Intern
Summary
Title:Systems Administrator Intern
ID:2504
Location:Grand Rapids, MI
Job Type :Temporary
Company:RDV Corporation
Description
The Opportunity
We are looking for a passionate and talented student seeking an internship in end user support and systems administration. This hands-on position will work collaboratively with a team to support the design, implementation, operation, and maintenance of the technology systems of RDV Corporation. The Systems Administrator Intern will provide high-touch, end-user support to RDV employees related to desktops, systems, meeting spaces, and audio-visual requests.

What You'll Do

General Responsibilities

  • Appropriately address and respond to inquiries and problems in a timely manner.
  • Work with RDV Corporation employees and executives in a pleasant, professional, confident, and confidential manner.
  • Maintain the highest level of customer service and professionalism at all times.
  • Understand and communicate complex technical ideas and structures to people with widely varying skills and interests. Excellent oral and written communication skills are necessary.
  • Will be expected to learn new skills and will take increased amount of responsibility during the internship

Technology-Related Responsibilities

  • User onboarding and offboarding tasks
  • Support computers and mobile devices, such as smartphones and tablets.
  • Install, modify, and make minor repairs to hardware and software.
  • Provide technical assistance and training for general computer use.
  • Administer and maintain peripherals such as printers and scanners.
  • Support videoconferencing and presentation systems.
  • Add, change, and delete software, such as operating systems, e-mail, and Office suites.
  • Work with outside vendors to coordinate support, installation and repair of technology-related products and services.
  • Participate in project meetings to discuss planning for IT projects.
  • Provide custom training and training documentation as needed or requested.
  • Develop and maintain procedures and documentation.
  • Participate in other projects and support activities as assigned.

What You'll Bring
  • One (1) to Two (2) years' experience in computer/technology support.
  • Experience with the majority of the following technologies required:
    • Windows 10 and 11 administration and support
    • Microsoft Office Suite
    • Microsoft Outlook administration and support
    • Zoom and/or Microsoft Teams support
    • Apple iPhone and iPad support
    • Cellular technology/cellular networks, including voice, data, and mobile wireless (“aircard”) devices
    • Network and Internet communications
    • VMWare Workspace One/AirWatch or Microsoft Intune experience a plus
    • Active Directory administration a plus
    • Remote desktop technologies a plus
    • Microsoft 365 or Microsoft Azure a plus
    • PowerShell a plus
  • Excellent interpersonal, collaborative, verbal, and written communication skills
  • Strong problem-solving skills and analytical capabilities
  • Uncompromised commitment to the highest level of customer service and confidentiality in all aspects of job responsibilities

Additional Requirements
  • Minimum of 4-hour shifts; Flexible hours per week (up to forty hours).
  • Lifting fifty (50) pounds to a maximum height of four (4) feet.
  • Climbing steps and stairs; stooping and bending.
  • Must have a reliable vehicle to run errands as needed; mileage reimbursed at IRS rate.

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