The Opportunity
The Senior Property Manager provides leadership and oversight of preventative care and maintenance for properties owned by the principals and other assigned estates. This position also provides supervision and direct oversight for Property Manager(s), key property maintenance employees, and contractors at all assigned properties. Working closely with the Director of Properties and Household Operations, as well as the principal, the Senior Property Manager ensures all properties are well-maintained and operating efficiently.

Our Unique Benefits 
We are intentional about enriching our employment experiences through a unique blend of benefit offerings that include:

• Robust health insurance options with competitive employer contributions.
• 401k retirement plan with a generous employer match of up to 7.5%.
• Paid time off programs including vacation time, sick time, and paid holidays.
• Training reimbursement programs.
• Discounted memberships to MVP Sportsplex.

What You'll Do

• Provides oversight of grounds and household maintenance for all assigned properties.  Conducts periodic walk-through inspections to ensure all properties are maintained to principals’ specifications. 
• Ensures out of area property readiness for any family or guest visits, working closely with the Household Operations and local contract service providers. 
• Make recommendations on how assigned estates are best serviced and maintained.
• As requested, provides information or assistance pertaining to transition planning and if necessary, actual transitioning of properties. 
• Manages and is responsible for the oversight of assigned staff. 
• Works closely with the Director of Properties and Household Operations, ensuring they are aware of important issues and proposing creative solutions that impact the operations of the properties. 
• Maintains regular communication with the Property Manager and other direct reports. May communicate directly with grounds, maintenance and household staff. 
• Leads by example and effectively manages change by clearly communicating expectations and soliciting feedback from the Property Manager and staff. 
• Sets expectations, monitors performance, and communicates directions clearly and effectively to the Property Manager; evaluates performance on an annual basis.
• Provides training and development to staff as needed. 
• Identifies and evaluates staffing needs and makes recommendations for staffing requirements. Hires new staff as necessary. 
• Maintains grounds and maintenance oversight of assigned shared assets ensuring that all expenses are tracked and billed appropriately.
• Maintains expert knowledge of all household and properties systems (audio, visual, satellite, telephone, computer, security systems, heating and cooling, lighting, irrigation, appliances, and equipment) to ensure optimal efficiency and operation. Works with sub-contractors to help develop and learn mechanical and electronic systems. 
• Provides oversight of maintenance contracts and oversees service providers as applicable to ensure high quality maintenance and presentation of all buildings and grounds.
• Hires/schedules/monitors contractors and service providers for services not generally handled by the Property Managers including, but not limited to appliance maintenance, painters, plumbers, and other construction related services. 
• Works with Accounting Manager to monitor, analyze and adjust utilities, service contracts, and annual operations expenses for the properties in conjunction with Property Manager.
• Serves as project manager for special projects and construction related work at all properties. 
• Solicits competitive bids as required. 
• Reviews project plan(s) with applicable Property Manager. 
• Oversees all work provided by contractors and employees. 
• Ensures accurate maintenance schedules and records are kept for all household and commercial equipment. Replaces equipment as needed. 
• Performs special projects at request of Director and/or Principal.

What You'll Bring

• Dedication to and encouragement of team atmosphere.
• Must be a responsible, dedicated, dependable, and self-directed person of highest integrity; organized and reliable; positive in attitude; and one who demonstrates pride in the service which he/she provides. 
• Ability to see the big picture, anticipate needs, and initiate projects accordingly.
• Excellent verbal and written communication skills. 
• Good judgment and decision-making skills. 
• Strong multi-tasking and organizational skills. 
• Ability to interact professionally and effectively with all levels of management and staff.
• Must be attentive to details to assure the properties are presented to “Five Star” quality standards.
• Minimum 7 years of property management or relevant work experience.
• Previous management/supervisory experience required.
• Proficient computer skills.

Additional Requirements

• Responsibilities are conducted in and around private home(s). While an employer/employee relationship exists, it is important that employees be genuinely committed to being part of the team whose goal is to provide exemplary service and to positively contribute to a collaborative home environment.
• Preservation of a peaceful household atmosphere is essential. Responsibilities should be carried out with minimum of intrusiveness into activities of the family. This requires flexibility and ingenuity with sensitivity to privacy of family members at all times. 
• Equipment will be provided by the employer. 
• The family’s privacy is of critical importance, and the highest level of confidentiality must be exercised at all times. 

Essential Physical Demands

• Ability to lift thirty (30) pounds to maximum height of six (6) feet. 
• Ability to climb stairs, bend, kneel, and remain standing on feet for lengthy periods of time.

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