The Opportunity
Seeking a warm team member who will be responsible for providing a friendly welcome to all guests in the office! This position is responsible for providing administrative support for the Technology Services department and will work closely with the organization’s telecommunications/mobile device program.

Culture of Care
At RDV Corporation, we recruit only the most talented people who are highly capable, energetic, positive, results focused, and who naturally contribute to a premier service-oriented culture. In turn, our employees experience competitive compensation and comprehensive benefits programs that enhance their lives and experiences. They also enjoy a workplace that is meaningful, engaging, and collaborative; a place where they can grow their career in the vibrant heart of downtown Grand Rapids, MI.

Duties and Responsibilities

Receptionist Support

• Greet and welcome guests; practice professional and courteous hospitality.
• Maintain inventory and proactively order office supplies, and breakroom supplies.
• Prepare meeting and training rooms.
• Open, sort and distribute incoming correspondence and packages.
• Prepare documents and perform data entry tasks as assigned.
• Maintain breakroom organization and cleanliness.
• Execute other office tasks as needed.

Administrative Support

• Schedule department meetings and calls; coordinate meeting arrangements and calendars.
• Coordinate, setup and order lunches for meetings as needed.
• Provide travel arrangement support as needed.

Telecom, Internet, and A/V Service Plans

• Work with the Telecom Services Team Members to maintain telecommunications technologies (cellular, data, and landline circuits), including ordering service and equipment, and coordinating cellular number porting.
• Handle the addition/change/deletion of features from cellular, telephone, and data accounts.
• Maintain Mobile Device records.
• Provide backup for the Telecom Services Team Members in maintaining the A/V service accounts for Family and RDV Corporation, including Cable\Satellite TV (Comcast, DirecTV), and Satellite Radio (Sirius XM).
• Provide backup for ordering and coordinating new service and repair appointments for internet accounts (Comcast, AT&T, Charter, etc.)

Other

• Appropriately address and respond to inquiries and problems in a timely manner.
• Provide support for special projects in the Technology Services department.
• Maintain corporate contact lists.

Elements of Success

• High School Diploma.
• At least two years of experience in a professional environment.
• Experience working with telecommunications vendors preferred.
• Facilitation skills, negotiation skills and the ability to document thoroughly.
• Excellent verbal and written communication skills with the ability to organize, prioritize, and follow through on projects and work independently.
• Demonstrated high level of attention to detail.
• Proficiency with the Microsoft Office Suite.
• Ability to work with the highest level of confidentiality at all times.
• Must be able to lift/transport boxes of approximately thirty (30) pounds; stoop, bend, and climb steps and stairs.