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Service and Support Specialist
Summary
Title:Service and Support Specialist
ID:2655
Location:Holland, MI
Job Type :Full-time
Company:RDV Staffing
Description
The Opportunity
Seeking a detail-oriented team player who enjoys working in a fast-paced, fun environment! The Service and Support Specialist will provide interior maintenance and “Five-Star” food and beverage services to private family clients of Wakestream Marine and their guests on various marine vessels. While based in West Michigan, the Service and Support Specialist will also be required to travel both domestically and internationally.

Flexibility in scheduling is essential to meet seasonal and staffing requirements. This position will work frequent evenings, weekends and some holidays.  Travel will be required.

Our Unique Benefits 
We are intentional about enriching our employment experiences through a unique blend of benefit offerings that include:
  • Robust health insurance options with competitive employer contributions.
  • 401k retirement plan with a generous employer match of up to 7.5%.
  • Paid time off programs including vacation time, sick time, and paid holidays.
  • Training reimbursement programs.
  • Discounted memberships to MVP Sportsplex.

What You'll Do
  • Provide exceptional service to clients and guests on various marine vessels including cocktail and dining service, proactive provisioning, and interior/exterior cleaning as needed.
  • Maintain interior of the vessels ensuring standards are met through regular cleaning and organizing. This includes but is not limited to tidying common spaces, making beds, cleaning bathrooms, etc.
  • Collaborate with the Wakestream Marine team to provide a safe, clean, and enjoyable experience to guests aboard the vessels.
  • Maintain awareness of clients’ food and beverage preferences.
  • Maintain knowledge of and follow proper table etiquette, service, and entertaining protocol.
  • Obtain yachting skills including how to maintain vessels, vehicles, and equipment in pristine and ready condition. This will include washing, cleaning, detailing, and managing inventory.
  • Maintain a courteous and professional demeanor with clients and guests at all times.
  • Provide support for assigned trips, deliveries, or projects as needed and assigned by the Wakestream Service and Support Manager, Director of Marine Operations, or as coordinated through project planning with other Marine staff.
  • Maintain knowledge of the location of all safety equipment.  Remain proficient in its use and operation on each vessel and communicate any safety equipment needs to Captain or Service and Support Manager.
  • Report maintenance and other problems to the vessel’s Captain and/or the Service and Support Manager.
  • Maintain all marine facilities, vehicles, and properties to a high standard including storage facilities, dockage, and staff homes.
  • Organize, maintain, and shop for inventory and supplies needed for daily operations.
  • Exercise open communications with all other staff.
  • Participate in job-related training as required (i.e. First Aid/CPR) as requested.
  • Maintain standards as set by the leadership team.
  • Serve as a back up and fill in as a lead when the Service and Support Manager is not present.
  • Assist with special projects as assigned.

What You'll Bring
  • A minimum of three years of experience serving food and beverages required. 
  • Demonstrated ability to follow proper table etiquette, service, and entertaining protocol.
  • Previous experience with marine service or boat maintenance highly desired.
  • Previous auto and/or boat detailing or housekeeping experience a plus.
  • Must be willing to learn marine serving skills and terms and obtain credentials as needed.
  • Must be a responsible, flexible, dedicated, and dependable person of highest integrity; neat and tidy in appearance; willing to dress in required uniform; organized and reliable; positive in attitude; and one who demonstrates pride in service which he/she provides.
  • Must be attentive to details to assure the vessels are presented to “Five Star” quality standards.
  • Required to wear appropriate employer-provided safety equipment in performance of job.
  • The clients’ privacy is of critical importance; the highest level of confidentiality in the business and personal matters of the clients must be exercised at all times.  
  • Job requires travel; must have a valid passport.

Essential Physical Demands
  • Requires lifting fifty (50) pounds to a maximum height of six (6) feet.
  • Ability to stoop, bend, kneel, climb, and remain standing on feet for lengthy periods of time.
  • Ability to work outdoors in all types of weather conditions.
  • Ability to work at high heights.
  • Work is performed in and around water; must have basic swimming skills.

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