Career Opportunities >> Technology Assistant
Technology Assistant
Summary
Title:Technology Assistant
ID:2300
Location:Grand Rapids, MI
Job Type :Full-time
Company:RDV Corporation
Description
The Opportunity
Seeking a warm team member who will be responsible for providing a friendly welcome to all guests in the office! This position is responsible for providing administrative support for the Technology Services department and will work closely with the organization’s telecommunications/mobile device program.

Culture of Care
At RDV Corporation, we recruit only the most talented people who are highly capable, energetic, positive, results focused, and who naturally contribute to a premier service-oriented culture. In turn, our employees experience competitive compensation and comprehensive benefits programs that enhance their lives and experiences. They also enjoy a workplace that is meaningful, engaging, and collaborative; a place where they can grow their career in the vibrant heart of downtown Grand Rapids, MI.

Duties and Responsibilities

Receptionist Support

  • Greet and welcome guests; practice professional and courteous hospitality.
  • Maintain inventory and proactively order office supplies, and breakroom supplies.
  • Prepare meeting and training rooms.
  • Open, sort and distribute incoming correspondence and packages.
  • Prepare documents and perform data entry tasks as assigned.
  • Maintain breakroom organization and cleanliness.
  • Execute other office tasks as needed.

Administrative Support

  • Schedule department meetings and calls; coordinate meeting arrangements and calendars.
  • Coordinate, setup and order lunches for meetings as needed.
  • Provide travel arrangement support as needed.

Telecom, Internet, and A/V Service Plans

  • Work with the Telecom Services Team Members to maintain telecommunications technologies (cellular, data, and landline circuits), including ordering service and equipment, and coordinating cellular number porting.
  • Handle the addition/change/deletion of features from cellular, telephone, and data accounts.
  • Maintain Mobile Device records.
  • Provide backup for the Telecom Services Team Members in maintaining the A/V service accounts for Family and RDV Corporation, including Cable\Satellite TV (Comcast, DirecTV), and Satellite Radio (Sirius XM).
  • Provide backup for ordering and coordinating new service and repair appointments for internet accounts (Comcast, AT&T, Charter, etc.)

Other

  • Appropriately address and respond to inquiries and problems in a timely manner.
  • Provide support for special projects in the Technology Services department.
  • Maintain corporate contact lists.
Elements of Success
  • High School Diploma.
  • At least two years of experience in a professional environment.
  • Experience working with telecommunications vendors preferred.
  • Facilitation skills, negotiation skills and the ability to document thoroughly.
  • Excellent verbal and written communication skills with the ability to organize, prioritize, and follow through on projects and work independently.
  • Demonstrated high level of attention to detail.
  • Proficiency with the Microsoft Office Suite.
  • Ability to work with the highest level of confidentiality at all times.
  • Must be able to lift/transport boxes of approximately thirty (30) pounds; stoop, bend, and climb steps and stairs.

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