The Opportunity
Exciting part-time (22.5 hours/week) position that acts as the primary contact with RDV Corporation guests and callers, in addition to occupying the front desk in the lobby with a friendly and hospitable attitude from 12:30 pm to 5:00 pm each day! Additional responsibilities include monitoring and operating the phone system, offering exceptional hospitality, and performing clerical support.

Culture of Care
At RDV Corporation, we recruit only the most talented people who are highly capable, energetic, positive, results focused, and who naturally contribute to a premier service-oriented culture. In turn, our employees experience competitive compensation and comprehensive benefits programs that enhance their lives and experiences. They also enjoy a workplace that is meaningful, engaging, and collaborative; a place where they can grow their career in the vibrant heart of downtown Grand Rapids, MI.

Duties and Responsibilities

• Monitor telephone display terminal for all incoming calls; transfer calls into voice mail; take detailed messages; cheerfully and tactfully handle inquiries and/or direct inquiries to appropriate staff; promptly notify staff of pending messages.
• Greet and welcome all guests; practice professional and courteous hospitality; announce arrival to appropriate staff person; distribute and record parking passes; serve beverages.
• Disburse daily newspapers and follow-up with contact if any are missing.
• Provide coverage for the part-time Receptionist during scheduled breaks, vacations, and other absences.
• Ensure office opening procedures are completed including operational readiness of postage meter, copy machine, and common use printers; replace toner, cartridges, paper, etc. and order replacement supplies as needed.
• Open, sort, and distribute incoming corporate and accounting mail; prepare outgoing mail including certified and express packages for pickup by West Michigan Delivery Services.
• Stock kitchen refrigerator several times daily; provide fresh supply of coffee throughout the workday; unload dishwasher and place china/glassware/utensils in cabinets; maintain orderliness of kitchen.
• Schedule use of conference rooms; set up/tear down meeting requirements, including coordination of refreshments, special meal requests, and equipment.
• Coordinate Federal Express/UPS/Courier shipments and pickups.
• Maintain inventory for commonly used office supplies; receive supplies requests from staff; place orders, receive and distribute office supplies, and review respective invoices; stock and organize supply cabinets.
• Monitor and order food and beverage supplies; order and shop for products using Amazon, BOXED, Martha’s Vineyard, Ferris Coffee, Boxed Water, Amway, and other sources.
• Maintain petty cash and process corresponding expense reports (post office).
• Complete logging of details in parking validation report and ensure the report is accurate at each month-end.
• Create and process expense reports for the CEO and President.
• Type and proofread documents.
• Assist Tax Department in mailing of income tax filings and creation of Perm Files.
• Create and maintain files and indexes.
• Assist with special projects as assigned.

Elements of Success

• High School diploma required; Associate’s Degree preferred.
• Some experience as a receptionist or administrative assistant in a highly professional, fast-paced corporate office.
• Previous experience with various clerical duties; strong customer service experience preferred.
• Demonstrated proficiency in a Microsoft Office software, including familiarity of Internet searching.
• Working knowledge of office machines and equipment (copier, printer, postage meter, etc.).
• Good understanding of general office practices and procedures; proficiency in proper use of English grammar in spoken and written word.
• Personal demeanor which is professional, mature, courteous, cheerful, outgoing, and gracious.
• Ability to prioritize and work efficiently in a professional and highly confidential corporate environment.
• Ability to be flexible in working additional hours if requested, in addition to normal work week schedule.

Essential Physical Demands

• Must be able to lift/transport boxes of approximately thirty (30) pounds; stoop, bend, and climb steps and stairs.